Creating an account is simple! Click here to start.
The available channels of NarwhalPay are divided into three categories: direct debit, bills payment, and QR code.
For the direct debit channel, our banks are UnionBank of the Philippines (UBP), and Bank of the Philippine Islands (BPI). E-wallets such as Gcash, Maya, and GrabPay.
For bills payment, we have E-wallets, namely, Gcash, Maya, and PalawanPay. Additionally, we have over the counter channels such as 7/11, Palawan Pawnshop, ECPAY Accredited Malls and Retails Stores.
Furthermore, we have QRPH as a QR collecion channel.
We also have upcoming available payment channels through Visa / Mastercard.
No, NarwhalPay's fee structure is on a transactional basis.
Yes, kindly go to Create a Link, and generate a QR code. Print this QR code and display it in front of the cashier.
Yes. We carefully assess your business' eligibility based on your submitted documents, the nature of your business, and any other relative probing.
Yes, you can send a reconsideration request. Additional documents may be required from the Compliance Team and will still be subject to approval.
Yes, your account can be suspended if our Risk and Compliance Team finds any prohibited and unlawful activities associated with your account.
NarwhalPay will assign a Solution Officer for your account activation. You can coordinate with the assigned Solution Officer on all the requirements needed.
Kindly email our Solution Officer with the request and provide the correct documents.
Yes, please reach our Customer Support Team at cshelp@narwhalpay.com to request account deactivation or deletion.
To create a role using your account, please follow these steps
Step 1:
Go to Role Management
Step 2:
Click the "+ Role" button
Step 3:
Input the role name to create and tick the functionalities that will be included on the created role.
Step 4:
Click the "Save" button.
To create users using your account, please follow these steps:
Step 1:
Go to User Management.
Step 2:
Click the "+ Invite member" Button.
Step 3:
Input the new team member's email and tick on the roles you want to grant them.
Step 4:
Click the "Save" button.
Step 5:
You will see a new team member listed with status Pending.
Step 6:
Inform your new team member to check email with the subject “You have been invited to access the dashboard” and click “View Dashboard.”
Step 7:
Continue and complete registration by setting up a password as a new team member.
Step 8:
Log in to the Dashboard with the registered email and password.
Please contact our Customer Support Team for assistance at cshelp@narwhalpay.com
For log in payment, the amount was already coded. Wrong input of amount will occur only on Bills Payments. Please notify your merchant once this occurs.
Every link has an expiration date with a minimum validity of 6 hours and a maximum of 7 calendar days. Kindly request a new link to your merchant if this error occurs.
Yes, we provide official receipts every 3rd week of the month.
NarwhalPay's settlement schedule is 2 to 3 business days after transaction, depending on the channels used. All amounts collected between 12:00am to 11:59pm within the day will be settled within the next two business days.
All transaction charges are inclusive of VAT.
Every 5th day of the month. For services with direct charges, the fees will be debited right away after the transaction occurs.
Yes, this is possible! kindly refer to the API documentation for your reference.
Yes, if the website or application is under the same entities.
Yes, on your Dashboard, go to Payment Channels and choose the preferred channel you want to deactivate.
Download Google Authenticator on the App Store (iOS) or Play Store (Android) and scan the created QR code. Once connected, enter the 6-digit code that appears on the Authenticator screen.
Yes, kindly follow the steps below:
Step 1:
On your NarwhalPay account, go to Settings and then General Settings.
Step 2:
Under Security, enable Google Authenticator.
Step 3:
A message will appear with a QR image. Click the “Generate reference key”
Step 4:
Copy the 16-character reference key generated.
Step 5:
Download Google Authenticator.
Step 6:
On your Google Authenticator, tick the Plus Sign (+) on the bottom right corner.
Step 7:
Choose “Enter a setup key”.
Step 8:
Create an account name and enter the 16-character reference key and save.
Step 9:
Your Google Authenticator account will generate a 6-digit secret code.
Step 10:
Input the 6-digit security code on your Dashboard. Done! You've activated your account with Google Authenticator!